Refund Policy

1. Plan summary

Subscriptions renew automatically until canceled. Checkout will disclose the amount charged immediately, renewal frequency and amount, refund terms, and cancellation method before purchase. Eligible annual Stripe Checkout sessions may offer USDC; Swaynexa does not accept manual wallet transfers.

2. Charges and renewals

Monthly and annual charges are generally nonrefundable once billed, and Swaynexa does not prorate a partially used paid term, except where applicable law requires a refund or credit. Cancel before the next monthly or annual renewal date to prevent the next charge.

Annual plans renew yearly at the disclosed annual price unless canceled before renewal. The monthly scan and audience-comment allowance is not a monthly charge and does not change the annual renewal date.

3. Cancellation

Cancel through the direct Stripe customer-portal control in Ovation account settings. Cancellation stops future renewal; it does not automatically refund an amount already charged. Cancellation takes effect at the end of the current paid term, whether monthly or annual. The portal shows the effective cancellation date. Stripe email confirmations must be enabled before paid launch.

Unless a refund is issued, your paid plan remains active through the end of the current paid period and then changes to the available free plan. Deleting the app, disconnecting a source account, or stopping use does not by itself cancel a subscription.

Confirming an Ovation account-deletion request is different: it immediately revokes product access and cancels any active subscription without automatically issuing a refund.

If the online control is unavailable, email help@swaynexa.com from the account email. We will not require a telephone call to cancel a subscription purchased online.

4. How to request an eligible refund

1. Email help@swaynexa.com with the subject “Ovation refund request.”
2. Explain the charge and the legal or service issue you believe makes a refund or other remedy appropriate.
3. Send the request from the account email and include the receipt or invoice identifier if available. Do not send a full card number or banking credentials.

We may ask for limited information needed to locate the charge, evaluate the request, and protect the account. Nothing in this process limits a nonwaivable consumer right.

5. Refund processing

Approved refunds are sent to the original payment method. Swaynexa will initiate the refund promptly after approval, but the card network or financial institution controls when the credit appears. Associated taxes will be handled as required by law and supported by the payment processor.

If the payment method is closed or cannot receive the credit, contact help@swaynexa.com. Do not initiate a chargeback for a refund that is already being processed; contact us so we can provide the refund status.

This policy covers subscriptions purchased directly through Swaynexa. If a future third-party marketplace processes a purchase, its disclosed billing and refund process may apply in addition to nonwaivable legal rights.

6. Legal consumer rights

This voluntary policy does not limit a right or remedy that cannot be waived under applicable law. If the Service is materially defective, unavailable, or misdescribed, contact us and explain the issue so we can evaluate the appropriate legal remedy.

7. Changes to this policy

We may update this policy for future purchases. A change will not reduce the refund eligibility disclosed for a charge already made. Material changes will be posted with a new effective date and communicated where required.

8. Contact